FAQ

Shipping & Handling

As soon as you place your order you will receive order confirmation E-Mail. See processing time on the product page of each item.
We will send you tracking information within 12 hours of your order leaving the warehouse to the E-Mail address you provide when checking out.
We are processing orders during business hours: Monday – Friday: 9 am – 6 pm (PST).

Free US Shipping:

  • Expedited Shipping (UPS 2nd Day Air): Delivery by the end of the second business day.
  • Expedited Express Shipping (UPS Next Day Air): Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination.

We do not provide international shipping at this time.

Please note: The signature is required for delivery in order to protect our customers from fraud and theft.
Please note that we do not deliver to P.O. box addresses and FPO/APO addresses.

 

Accepted Payment Methods

Revolux accepts only the following forms of payment for online purchases:

  • Bitcoin (BTC)
  • Litecoin (LTC)
  • Ethereum (ETH)
  • Visa
  • Mastercard
  • ACH Direct Bank Payments

For added security, your billing address at Revolux must exactly match the address on file at your credit card company. The processing of your order may be delayed or denied if these addresses are different, no exception, sorry.

We do not accept:

  • American Express
  • Personal checks
  • Money orders
  • COD
  • Layaway plan

Please note that we cannot presently accept gift certificates for online purchases.

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability. Your credit card will be charged at the time you submit your order.

Revolux will charge applicable state, local and county taxes on all online orders based on shipping address for Florida residents. You may owe sales tax in your state despite purchasing online from another state, please consult your state comptroller’s office regarding any tax liability you may have as a result of this transaction.

 

Standard Return Policy

You can return a product for up to 7 days from the date you purchased it.

To return an item, the item must be new, unaltered, undamaged and in its original packaging including all the accessories and cables.
Purchases can be exchanged for the another item(s), or a refund. Please read carefully our Overall Return
Guidelines policy for additional information on restocking fee.

Overall Return Guidelines

These are Revolux’s Overall Return Guidelines applicable only to products purchased by you directly from the Revolux website. All returns must meet the overall guidelines in order for the individual return policy to apply.

If you complete a purchase and wish to cancel it, contact the Revolux RMA Department at sales@revolux.io.
If your item has not yet been shipped, we will cancel the order and your full
purchase price including shipping will be refunded.

If the order has already shipped, you will need to return the package to us in accordance with our return policy.
All product returns require a Return Merchandise Authorization (RMA) number.
Before returning a product, please, first
contact Revolux customer service and obtain a Return Merchant Authorization (RMA) number before the end of the applicable return period. Revolux will not accept returns without a RMA number.

You may obtain an RMA number by contacting Revolux RMA Department at sales@revolux.io.

You must ship the product to Revolux within 5 days of the date that Revolux issues the Return Merchant Authorization (RMA) and follow these steps:
– Ship back all products you are seeking to return to Revolux and for which you
received a RMA number. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
– To return an item, the item must be new,
unaltered, undamaged and in its original packaging including all the accessories, cables, media, documentation and any other items that were included in your original shipment.
– Ship the products at your expense, and insure the shipment or
accept the risk of loss or damage during shipment.

The buyer will be responsible for actual return shipping charges. Purchases can be exchanged for another item(s), or a refund. Shipping will not be refundable on cancellations where the order has already been shipped.

Upon receipt of your return, Revolux will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees subject to this policy.
Note: Before you return the product to Revolux,
make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. Revolux
is not responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.

Unless the product is defective or the return is a direct result of a Revolux error, Revolux may charge a restocking fee of up to 5% of the purchase price paid, plus any applicable sales tax.

Promotional Items: If you return a purchased item that qualified you for a discount, promotional item or promotional card (for example, discounts for bulk purchases) and either (i) do not also return the discounted or promotional item or (ii)
have already redeemed the promotional card, Revolux may deduct the value of the discount, promotional item or redeemed card from any refund you receive for the return of the purchased item.

Refunds

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancellation request. Refunds will only be issued to the original
payment method that you use when placing your order.

The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will
    be posted to your account.

  • If you paid by PayPal, refunds will be sent to your PayPal account within five business days of receipt of the returned item or cancellation request.

Please note that a different return/exchange policy may apply to in-store purchases.
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.
We recommend that you ship return merchandise via UPS with tracking, signature confirmation and that you request adequate insurance to cover the purchase price of the shipment. Revolux will not assume responsibility for reimbursement or compensation
in the event that return/exchange packages are lost, stolen, or mishandled.

Full Manufacturers’ Warranty

All Revolux Mining Rig’s components are covered by full manufacturers’ warranty.

As with any shopping experience, there are terms and conditions that apply to transactions at an Revolux Store. The main thing to remember is that by placing an order or making a purchase at an Revolux Store, you agree to the terms set forth below along with Revolux’s Private Policy below.


Standard Return Policy

We fundamentally believe you will be thrilled with the products you purchase from the Revolux Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning product.

For any unused, undamaged product, simply return it with its included accessories and packaging within 7 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. Fees may apply.


Pricing and Price Reductions/Corrections

Revolux reserves the right to change prices for products displayed at/on the Revolux Store at any time, and to correct pricing errors that may inadvertently occur.

 

All sales are final. Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

 

Order Acceptance/Confirmation

Revolux may, in its sole discretion, refuse or cancel any order and limit order quantity. Revolux may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Revolux’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The Revolux Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If Revolux cancels an order after you have already been billed, Revolux will refund the billed amount.

Shipping & Handling

Since the actual delivery of your order can be impacted by many events beyond Revolux’s control once it leaves our facilities, Revolux cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.


Consumers Only

The Revolux Store sells and ships products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.


Product Availability and Limitations

Given the popularity and/or supply constraints of some of our products, Revolux may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Revolux reserves the right to change quantities available for purchase at any time, even after you place an order. Due to the nature of Crypto Currency and volatility of the market, all the profits in the product description are for reference only and may vary.


TERMS & CONDITIONS: These terms apply to all consumer purchases of Revolux products, software, services, or support.

 

PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ORDER/KEEP YOUR PRODUCT.

These Terms of Sale (“Agreement”) apply to your purchase of products, software, and/or services and support (together, “Product”) sold in the United States by Revolux. You agree to these terms by placing your order. If you have already placed your order and no longer want to be bound to this Agreement then you must either promptly cancel your order at sales@revolux.io or return your purchase in accordance with Revolux’s Return Policy. Please act promptly and note that these options may carry restocking or other fees.

This is a binding agreement.
As an Agreement between Revolux and yourself, it may NOT be altered, supplemented or amended by any other document unless the new document is signed by both you and Revolux. In addition to this document, the terms contained within the other Revolux documents referenced in this Agreement, including Revolux’s Return Policy.

Orders, Pricing and Payments.
Revolux strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications. Your order is subject to cancellation by Revolux, in Revolux’s sole discretion. Unless otherwise agreed to by Revolux, payment must be received by Revolux prior to our acceptance of an order. Revolux may process payment for and ship parts of an order separately.

Warranties.
Revolux rigs covered by manufacture warranty. REVOLUX MAKES NO OTHER WARRANTIES FOR REVOLUX-BRANDED PRODUCT, AND MAKES NO WARRANTIES WHATSOEVER FOR SERVICE, SOFTWARE, MAINTENANCE OR SUPPORT OR FOR NON-REVOLUX BRANDED PRODUCT. SUCH PRODUCT, SOFTWARE, SERVICE, MAINTENANCE OR SUPPORT IS PROVIDED BY REVOLUX “AS IS” AND ANY THIRD-PARTY WARRANTIES, PRODUCTS, SOFTWARE, SERVICES, MAINTENANCE OR SUPPORT ARE PROVIDED BY THE ORIGINAL MANUFACTURER OR SUPPLIER, NOT BY REVOLUX. SOME STATES DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

Receiving Warranty or Service Support.
IT IS YOUR RESPONSIBILITY TO BACK UP ALL EXISTING DATA, SOFTWARE AND PROGRAMS BEFORE RECEIVING SERVICES OR SUPPORT (INCLUDING TELEPHONE SUPPORT). REVOLUX AND/OR YOUR THIRD-PARTY SERVICE PROVIDER WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS, OR FOR LOSS OF USE OF SYSTEM(S) ARISING OUT OF THE SERVICES OR SUPPORT OR ANY ACT OR OMISSION, INCLUDING NEGLIGENCE, BY REVOLUX OR YOUR-THIRD-PARTY SERVICE PROVIDER. Parts used in repairing or servicing Product(s) may be new, equivalent-to-new, or reconditioned.

Limitation of Liability.
REVOLUX DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. Due to the cryptomarket volatility and other factors profits may vary and not guaranteed. Revolux does not accept any liability regarding cryptocurrency profits. Profit numbers are for reference only and may vary. EXCEPT AS EXPRESSLY PROVIDED HEREIN, REVOLUX WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, REVOLUX IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. SOME JURISDICTIONS MAY NOT ENFORCE ALL OF THESE LIMITATIONS, AND ONLY THE LIMITATIONS THAT ARE LAWFULLY APPLIED TO YOU IN YOUR JURISDICTION WILL APPLY.

Purchases may not be resold or exported.
Your purchase is for your own use, not for resale or export. Your purchase may not be sold, leased, or transferred to restricted countries, restricted end users, or for restricted end uses according to U.S. export and sanctions laws.

Governing Law.
THE PARTIES AGREE THAT THIS AGREEMENT, ANY SALES THERE-UNDER, OR ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE) BETWEEN YOU AND REVOLUX arising from or relating to this Agreement, its interpretation or the breach, termination or validity thereof, the relationships which result from this agreement, Revolux’s advertising, or any related purchase SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEVADA, WITHOUT REGARD TO CONFLICTS OF LAW.

Dispute Resolution and Binding Arbitration.
YOU AND REVOLUX ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND REVOLUX, its agents, employees, successors, assigns, direct and indirect subsidiaries, and any third party providing any products or services to you in connection with your purchase (collectively “Revolux”) arising from or relating in any way to your purchase of Product, this Agreement, its interpretation or the breach, termination or validity thereof, the relationships which result from this Agreement (including relationships with third parties who are not signatories to this Agreement), Revolux’s advertising or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION. The arbitrator shall have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitration shall be administered by the American Arbitration Association (AAA) or JAMS (or a substitute forum if both are unavailable). Arbitration proceedings shall be governed by this provision and the applicable procedures of the selected arbitration administrator, including any applicable procedures for consumer-related disputes, in effect at the time the claim is filed. Consumer claimants (individuals whose transaction is intended for personal, family or household use) may elect to pursue their claims in small-claims court rather than arbitration. The arbitration or small-claims court proceeding will be limited solely to the customer’s individual dispute or controversy.

You agree to an arbitration on an individual basis.
IN ANY DISPUTE, NEITHER CUSTOMER NOR REVOLUX SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. If any provision of this arbitration agreement is found unenforceable, the unenforceable provision shall be severed and the remaining arbitration terms shall be enforced (but in no case shall there be a class arbitration.)

Privacy Policy

Privacy Policy applies to the web site located at www.revolux.io (the “Site”), which is owned and operated by Revolux LLC (“Revolux”).

If you do not agree with our policies and practices, your choice is not to use our Site. By accessing or using this Site, you agree to this Privacy Policy.


Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Way We Use Information

Your privacy is important to us. Revolux does not sell, trade, or rent your personal or contact information to other marketers. This has been our unwavering operating policy since the founding of the company in 2012.

We do use information that we collect about you or that you provide to us, including any personal information:

  • To present our Site and its contents to you.
  • To provide you with information, products or services that you request from us. To provide customer service to you, it is necessary for us to disclose information to our affiliates and other companies that work with us. We do not share your information with outside parties except as provided herein and to the extent necessary to provide you service and maintain our Site.
  • To fulfill any purpose for which you provide information.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Site or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Site.

We may also use your information to contact you about our goods and services that may be of interest to you. If you do not want us to use your information in this way, please send us an e-mail stating your request to sales@revolux.io.
If we have sent you a promotional e-mail, you may also send us a return e-mail asking to be omitted from future e-mail distributions. Note, these opt outs do not apply to information provided to Revolux as a result of a product purchase, warranty registration,
or other transactions.

Finally, we may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences, as well as for auditing, research, and analysis to improve Revolux’s products and services and the Site.

Publicly Displayed Information is Public

You also may provide information to be published or displayed on public areas of the Site, or transmitted to other users of the Site or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted
to others at your own risk. If you write a review on an Revolux Site, you should be aware that any information you share is visible to other users. Information you submit can be read, collected, or used by other individuals to send you unsolicited
messages. Revolux is not responsible for the User Contributions you choose to submit. If you delete your User Contributions from the Site, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied
or stored by other Site users. Proper access and use of information provided on the Site, including User Contributions, is governed by our terms of use.

Cookies

A cookie is a small file that a website can place on your computer’s hard drive in order to collect information about your activities on the site or to make it easier to use certain site functions. The cookie transmits this information back to the website’s
computer. Many users do not know that cookies are being placed on their computers when they visit websites. If you want to know when this happens, or prevent it from happening, you can set your browser to warn you when a website attempts to place a
cookie on your computer.

As is true of most websites, we use cookies and similar technologies to gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit
pages, operating system, date/time stamp, and clickstream data. We may use this information to analyze trends, personalize your shopping experience, administer the Site, track user movements around the Site, and to gather demographic information about
our Site users as a whole. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

The Information We Collect

We collect several types of information from and about our customers and users of our Site, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”);
  • that is about you but individually does not identify you; and/or
  • about your internet connection, the equipment you use to access our Site and usage details

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons, and other tracking technologies.

Information You Provide to Us. The information we collect may include:

  • Information that you provide by filling in forms on our Site. This includes information provided at the time of registering to use our Site, subscribing to our newsletter services, email registrations, posting material, orders, or requesting further services. We may also ask you for information when you enter a contest, sweepstakes, or promotion sponsored by us, and when you report a problem with our Site.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Site and of the fulfillment of your orders.
  • Your search queries on the Site.
  • Information that you provide through phone, mail and fax interactions or paper registrations that you submit to Revolux.

Usage Details, IP Addresses, Cookies. As you navigate through and interact with our Site, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Site, including traffic data, location data, logs and other communication data and the resources that you access and use on the Site.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data. It helps us to improve our Site and to deliver a better and more personalized service. The technologies we use for this automatic data collection may include Cookies and Web Beacons.

When you interact with Revolux on our Site or otherwise, such as when you call our sales or support staff, you may be required to provide financial information before placing an order through our Site. For example, we may collect personal information
relevant to the situation, such as your name, mailing address, billing address, phone number, email address, and contact preferences; your credit card information; information about the Revolux products you own, such as their serial numbers and date
of purchase; and information relating to a support or service issue.


Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online.

This Site offers GeoTrust 128-bit SSL encryption of sensitive data. Doing so helps to protect the confidentiality of your personal and credit card information while it is transmitted over the Internet. No method of transmission over the Internet, or
electronic storage, is 100% secure. Therefore, while we strive to protect your personal information with commercially acceptable practices, we cannot guarantee absolute security. Any transmission of personal information is at your own risk. We are
not responsible for circumvention of any privacy settings or security measures contained on the Site.

Site Images

The site images we use are in accordance with appropriate licensing for commercial-use, or have been released under Creative Commons CC0 free to use for almost any purpose, both commercial and non-commercial.

Links to Other Sites

This Site contains links to other sites that are not owned or controlled by Revolux. Please be aware that we are not responsible for the privacy practices of such other sites.

Our Commitment to Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, Revolux never knowingly collects or maintains information at our Site from those under 13, and no part of our Site is directed at anyone under 13. If you are under 13,
do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will use our best efforts to delete the information as soon as possible.

How You Can Access or Correct Your Information

Revolux will make good-faith efforts to provide you with reasonable access to your personal information for the purpose of correcting this data. To request updates to your information, contact us by writing us at the following address: sales@revolux.io

Changes in this Privacy Policy

If we decide to materially change our privacy policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we
disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Your continued use of this Site after we make changes is deemed to be acceptance of those changes.

Information Disclosure

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Revolux’s assets.
  • For any other purpose disclosed by us when you provide the information.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Revolux, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.